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Kim has constantly puts aside time to help me learn our product. With in-person training, online training, and follow up emails, she always goes above and beyond to help not only me grow, but everyone in the company. Kim's a rockstar!
Upon visiting customers in Texas, I immediately recognized the value the CSM Team adds. The customers were not all assigned to 1 CSM but you would never know because each team member rolled up their sleeves and assisted with our visits.
Recently, a high revenue client was slowly cancelling their sites. I explained what we needed to Erica and she moved purposefully and urgently to provide the key piece that would allow us to demonstrate to the client that we can be the one stop shop they needed by moving to FRONTSTEPS.
Jeff is the type of manager that does what he says he is going to do and gets it done right the first time, every time, on time. This leadership has extended to his team and is building cohesion among the operations and sales teams daily. Jeff, we are glad you joined the team!
Fernando made it a priority to drive hours in some cases to meet me and team up with me to meet the client. He is always ready to take care of the client and willing to go above and beyond for the client in order to build long lasting trust and confidence.
Every day Taylor makes really tough calls to customers who left. He does it in such a kind manner. His job is in no way easy, but he handles it with patience, professionalism and the utmost care. He quietly takes one for the team over and over again to ensure we can improve our processes.
Kris has exemplified the Core Values in that he has twice provided technical assistance to me going above and beyond the call of duty. He is always professional and knowledgeable. He is one of the examples of what makes a company like FRONTSTEPS unique and special.
