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Alex has been an essential resource for the SSO team and is always willing to help with engineering questions and provide valuable insight into application architecture.
James is always going above and beyond to take care of his clients. He constantly is providing a great customer experience through the sales process; excelling beyond the prospect's expectations. James is a true "caretaker" and a person who doesn't just showcase this core value but defines it.
Hashim has taken it upon himself to write badly needed Knowledge Base articles for the Security products. In the past couple of weeks, he has written 11 new articles. This is no small feat, as it takes a good amount of time and effort to research and write each article. Fabulous work, Hashim!
Wayne is a leader who is honest about how much he truly cares about his team. He demonstrates firmly the type of leader I can believe in and stand behind. Especially In these recent months, working from home.
The Employee Experience Team has done tremendous work during our virtual work situation, providing many activities to keep employees engaged and have fun: Employee Trivia, Spirit Week and Quarantingo. These activities have been innovative, but have not failed, rather having been a huge success!
He communicates with the (generally unhappy) clients to find out the issue, resolve the issue, tell the client that the ticket was escalated, etc. While that is happening, he simultaneously communicates internally about the tickets and is not afraid to tell anyone what is “actually” happening.
Dana is one of the most fun-loving people in our organization. She's always going above and beyond to help the customer and at the same time building a fun and trustworthy relationship with everyone she interacts with. Also, she has the most NPS positive scores and that's sign of her efforts.
