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As a board member you want what is best for your community, while also being constant resource for other homeowners. Being a good member requires dedication, balance, and common sense.

Within an article by PS Property Management they said, there is a fine line between being active and involved, and being obsessed with your position as a board member. "Remember, you are a volunteer with responsibility; this is not your career. If at any point you feel that you are taking on too much, or doing everything that’s when you need to make some adjustments. Talk with your association management company to make sure you are on the same page with them."

A few characteristics of a quality board member include;

  • Good character
  • Strong integrity
  • Calm judgment
  • Willingness to serve
  • Committed to the best interests of the community as a whole
  • Relevant experience or background
  • Previous volunteer service
  • Strong “people skills”

Many times board members can find themselves in difficult situations with homeowners when carrying out their duties and responsibilities. These members often may feel stressed and really unsure of what to do when an angry resident complains and may not know how to reduce tensions that arise in the community. According to CAI many boards wonder if they should involve legal counsel within these discussions. While it may be appropriate to call the attorney at times, boards should consider several steps to reduce tensions first.

  1. Be an Active Listener
  2. Control Your Emotions
  3. Show Empathy
  4. Educate All Parties
  5. Explore Options

After taking these steps, you might find yourself in a different situation. However, if tensions are still high, it might be time to seek legal counsel.

Facilitate better communication between managers, homeowners, and board members with FRONTSTEPS Portals. Connect with a representative today, to bring better discussion to your community.

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