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With the current COVID-19 pandemic, challenges surrounding getting residents their shipments have become a large concern. This is an even bigger obstacle when thinking about communities in condominiums and high-rise complexes. It’s important that management take necessary steps to arrange for delivery so there isn’t a flood of people in lobbies and management offices.

Here are some recommended methods of getting these packages to homeowners;

- One option would be to deliver individual packages right outside the homeowners door.

- Another option would be for residents to call management offices and arrange a no-contact drop-off at their door.  

- A final option would be to schedule times when individuals can come down and management can hand off packages one at a time.

Companies such as Amazon, UPS, and FedEx have been taking extra precaution with packages and mail during this pandemic. These companies are requiring carriers to wear masks and gloves. They also must regularly use hand sanitizer and wash hands to keep them and the individuals receiving the packages safe from the virus. Amazon is actually taking it one step further and giving daily updates to customers on their blog. Depending on each communities’ individual situations, management should create a plan and share the procedure with homeowners. When communicating new information with homeowners it’s essential to let them know the health and well-being of homeowners, team members, and community are of the utmost importance!  Also, that you appreciate their understanding and cooperation during this difficult situation. 

Click below for access to an email template for management offices to give their updates to homeowners!

 

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