We recently surveyed HOAs to learn more about their experience using community management software. We got some great learnings around software satisfaction, but also received valuable insight into residential populations. 43% of communities surveyed were comprised of residents over the age of 60. That stood out to us, as this population requires more training to properly use technology, more specifically, FRONTSTEPS.
Managing an older community doesn’t mean you should skip using modern technology. Rather you must provide ample training to help users become comfortable with and adopt the technology. Follow these tips to help introduce technology to your senior communities.
According to a study from Pew Research, 77% of older adults need assistance when it came to learning how to use technology. When Googling articles about introducing technology to seniors, the most common trend is that this population is intimidated by technology. They are hesitant to ask for help, and therefore lack the necessary knowledge to even attempt navigating these tools on their own. These individuals grew up in a pre-digital era, and simply need basic education in order to dip their feet into the digital world.
According to the New York Times, senior centers, retirement communities, and advocacy groups like AARP are offering more free digital education courses for older adults. This is absolutely something you should consider providing to your residents. Create several training sessions for your community to help them get comfortable using various devices, understanding digital terminology, and eventually, learning how to use FRONTSTEPS.
Offer training sessions that provide an in-depth overview on how to use various devices, from smartphones and tablets to laptops. Cover the basics such as how to turn the device on, get on the internet, setup email, and adjust the settings. Be sure to show users how to adjust the volume and font size. Think about creating homework assignments, such as receiving and responding to an email you’ve sent or RSVPing digitally to a community event to ensure they’re comfortable using the device once on their own.
With technology comes confusing terminology. Teach an interactive class covering common tech terminology. For example, introduce the word browser and then show users how to open up their browser and browse the internet. Beyond cookies, buffering, and modems, cover additional terms like App Store and Google Play, as these will come into play with your FRONTSTEPS training.
If you’re investing in FRONTSTEPS, you need to take the time to properly train residents on how to use it in order to make this a worthwhile investment. We recommend breaking your FRONTSTEPS training into the following four sessions:
Providing special training to address the needs of your residents is a great way to improve their overall experience living in the communities you manage. For more tips on how to delight your residents, download our free six-step guide!