Hopefully the Guns N' Roses title piqued your interest ... One of the FRONTSTEPS core values is to take care of the customer at all times. The customer support team is on the frontlines every day answering questions about websites, coding challenges, graphic design help, real estate listings, and more. One particular team member warrants a special shout out.
Carrie has been with FRONTSTEPS since March 2016. She's motivated and is happiest when she can anticipate the client's needs and suggest best practices that will head off future issues in advance. Here are a few other fun facts about Carrie.
Why do you think FRONTSTEPS is so beneficial to the HOA community?
Increased communication is so key to a happy, healthy community and FRONTSTEPS helps foster that.
What do you love about living in Colorado?
My family and I moved here about 5 years ago when my husband retired from the U.S. Navy.
My twin sister lives here, and we have family in KS as well. It's been nice to able to stay put for a while and put down roots. We love the weather and the different opportunities for urban and outdoor adventures.
I especially like the walking and biking trails and seeing shows at Red Rocks.
What was the first concert you attended?
Umm... Guns N' Roses! 1990. Shoreline Amphitheater in CA. Good times!
G & R nice! With thousands of HOAs, property managers, builders, and security teams using our software, there are bound to be some technical challenges. It's why we've invested in two ways to get in touch with our support team.
There you can fill out a ticket with details about the issue. There's room for you to describe what's going on so don't be afraid to add as many details as possible. You can attach a file to the ticket, too. The more information you can provide, the better.
You'll get a confirmation email shortly after submitting. Hang onto that email because you can update your request or contact your support representative by responding directly to the email chain. An actual person (maybe Carrie!) will be on the receiving end of your ticket and will tackle your situation ASAP.
We're always available by phone, too. We've got a new system up and running. Our new phone number and extensions are:
- AssociationVoice - ext. 8299
- AtHomeNet - ext. 8298
- CapSure - ext. 8203
- Community Admin - ext. 8200
- Dealer/Security Staff - ext. 8201
- Resident - ext. 8202
- PatrolLIVE - ext. 8204